Leaders in the Trenches Podcast

Leaders in the Trenches started in 2014 to serve leaders on their journey of growth and significance with their work. It is conversations with leaders for leaders. My name is Gene Hammett, host of the show. I am proud to be recognized by Inc Magazine and Entrepreneur Magazine for our impact on leaders that are evolving to better serve their teams.

Leaders in the Trenches - leadership podcast

Over the years, I have interviewed leaders in amazing companies, best selling authors, and experts that serve leaders. We have touched on topics of growth, culture, leadership, sales, marketing and other areas of growth for leaders.

Latest Episodes…

 

364 | Customer First or Employee First? Which is best for you?

The big debate in business is customer first or employee first. For many, it is a hard decision. I asked seventeen Inc, 5000 leaders of the fastest growing companies, the same question. The only one said customer first. The other sixteen were firm in their stance that the best leadership strategy is to put employees first. When you put customers first, your employees can feel it to their core. When you create a culture of employee first, you have a chance to connect and support your people. When you take care of your people, they will take care of your customers. Customer first is an outdated concept in leadership, but it is smart in corporate strategy. Find out why I say this.

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Featuring Michael Redbord

363 | Operations Management for HyperGrowth at Hubspot with Michael Redbord

Operations Management is the process of streamlining the systems of the business. When you grow fast, you often have to change some of the outdayed operations management procedures to ensure that you can keep improving. In other words, you have to let go of the old and embrace the new. Today’s guest Michael Redbord with Hubspot. Michael shares some of the changes they made at Hubspot in operations management. Discover how you can look at your operations to manage for growth.

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362 | Overcoming Self-doubt With Help from Sara Blakely

Overcoming self-doubt is part of the journey to growth. Embracing it and learning to grow through it is the key. I was at an event where Sara Blakely, founder of Spanx, was talking about her journey to success. She was asked, “what is something you still struggle with today?” She answered it, and it blew me away. The self-made billionaire still has self-doubt. We talked about it, and I share with you how she overcomes the negative self-talk. In this episode, we talk about overcoming self-doubt.

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Philip M Singleton Website Featured

361 | How to Increase Trust Online with Phil Singleton

Now there are some fundamental reasons why you must learn how to increase trust online. It is not just because it is great for your brand and catering to the needs of your customers. It is also because Google has changed the way it looks at trusted websites. They have real humans looking at a website to see if they are trustworthy. My guest today is Phil Singleton who shares how to increase trust online and what it means with Google.

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360 | Getting Out of Firefigher Mode and Becoming A Leader

Every CEO or leader has spent some time in what I call firefighter mode. It is that type of leadership where you are the one that has to make decisions and put out fires. You want to be a servant to your people and remove challenges. You think it is the best use of your time. Well, that is until you stop and think about it. For me, it took hiring a leadership coach as I was running a $1m company and all I had before the coach was fires to put out. Becoming a leader that is effective and respected means you have to stop being a firefighter. Becoming a leader is intentional. In this short video, I share my story of being a firefighter and how I broke the pattern to become a leader.

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359 | Powerful Insights on Improving Customer Service with Shep Hyken

Discover how to improve customer service with new insights to get to the heart of the issue. Every business has to create systems to improve customer service. Today’s interview is with Shep Hyken, a true master of customer service. Shep shares with you how to think about customer service and what to do about it. Today is all about how to improve customer service.

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358 | Become a Better Leader for Growth

If you desire to become a better leader, you must be willing to look inside yourself. Leadership is as much as you (the leader) as it is about the people you are leading. This short video gives you a perspective on the art to become a better leader. I give you a few new ideas to help you. This is part of the HyperGrowth Tips series and it all about how to become a better leader.

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357 | The New Rules Of Sales Using Linkedin with Phil Gerbyshak

How to improve your sales using Linkedin. Linkedin is not new. In fact, more than 10 years ago I was using to help me grow my business. The new era of sales requires you to use the tools in ways that allow you to connect and engage before you try to sale. I talk to Phil Gerbyshak today to get new insights on using LinkedIn for sale. Discover the art of more sales using Linkedin in today’s interview.

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356 | Create Better Systems for Growth

It is commonly said that a business is a collection of systems. Our job as leaders and owners is to create systems that allow us to attract customers, enroll them, serve them and create experiences they will share with others. It is a never-ending journey to create better systems. If you want your company to grow, you must have the right systems for growth. Today I share with you how you can improve your systems and be a better leader at the same time. Discover how to create better systems in this episode.

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355 | Creating a Culture of People First with Janel Laravie

Putting people first is the way it should be. But I write it that way because sometimes it is not. Janel Laravie shares with me how putting people first has changed her culture and business to be among the fastest growing companies in America. Janel’s company Chacka Marketing made the Inc5000 list this year based on putting people first. Learn how creating a culture of people first changes the leadership and results for this company.

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354 | Create a Stronger Team for Growth

When you think about creating a culture for growth, you want to have 3 aspects of your culture aligned. Today, we talk about your team. You will learn how to create a stronger team. You will discover two critical elements that drive growth. This is a HyperGrowth Tip so that you can create a stronger team.

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353 | How to Create Systems To Operate Your Business with Mike Michalowicz

Does getting your business to run like clockwork sound like a dream? To me the idea of the business running smoothly and clients being cared for is SEXY. Yes. I said sexy. If you can align your team and the systems in your business to run like clockwork you have something special. Today’s interview is with Mike Michalowicz, author of Clockwork, The Pumpkin Plan, Profit First, and other books too. He is a fantastic speaker and just all around great guy. I am excited to share with you my interview on how to create systems to operate your business.

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